Terms & Conditions

1. Acceptance of Terms

By using the Silk & Strands website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this site.

2. Products & Orders

All wigs and bundles are subject to availability. Prices are in BWP (Botswana Pula) and may change without notice. Inquiries submitted via the contact form are not final orders – a representative will confirm availability.

3. Returns & Refunds

Due to hygiene reasons, wigs cannot be returned once worn. Unworn, unopened items may be returned within 7 days of receipt for store credit only. Customer is responsible for return shipping.

4. Shipping

Free shipping on orders above P1,000. Standard delivery takes 3-7 business days within Botswana. You will receive a tracking number once shipped.

5. Privacy

Your personal information is never shared with third parties. We only collect data necessary to process your inquiry and improve our service.

Last updated: May 2026